Placing a Call
Friends & Family may place unlimited video calls 24x7
How do I place a video call to another hearing person that has an Ojo?
Dial "1" followed by the telephone number on the Ojo keypad.
How do I place a video relay call to a Deaf or Hard-of-Hearing person?
Dial 1-877-711-SNAP (7627) on a standard telephone and have the name and telephone number of the Deaf or Hard-of-Hearing person available. Provide the contact information when prompted by the Snap!VRS sign language interpreter. The interpreter will then place a separate video call to the Deaf or Hard-of-Hearing person. The response from the Deaf or Hard-of-Hearing person is then provided to you by the interpreter in spoken English over the voice-only telephone line.
Who can I call?
You can place direct Ojo-to-Ojo calls to anyone worldwide regardless of location.
When can I call?
You may place direct Ojo-to-Ojo calls 24x7.
How many minutes can I use each month?
You can enjoy unlimited calling.
Can I call 911 emergency using Snap!VRS?
Only voice-only calls made using the Ojo PVP 1000 model can route emergency calls properly. However, Ojo video calls using the Ojo PVP 1000 and 900 are not able to automatically route emergency calls to the nearest Public Safety Answering Point (PSAP) at this time. We recommend using conventional voice calls over a standard telephone line to place emergency calls.
For more information, please read our 911 Notice.
