Press Room
Snap!VRS Announces the Ojo Network is Back Up
Customers Can Resume Using Full Functionality of the Ojo Video Phone
March 11, 2008
Pearl River, NY - Snap!VRS, the video relay services provider that distributes the Ojo video phone, today announced the Company has reached an agreement with WorldGate and the Ojo network is now back up. This means Snap!VRS customers can resume using all Ojo functionality, including the convenient 1-touch button to call Snap!VRS for interpreting services, as well as 10-digit dialing and videomail for connecting with other Ojo users.
"We're so pleased to announce the Ojo network is back up and that our customers have the opportunity again to enjoy the benefits of Ojo, said Richard Schatzberg, Snap!VRS Chief Executive Officer." "The disruption was difficult for all of us and we share in the frustration and inconvenience the disruption has caused. We are taking significant measures to ensure the Ojo network is reliable. Be assured that Snap!VRS is committed to being part of the deaf and hard of hearing community for a long time to come."
Since WorldGate is a public company, Snap!VRS is mindful of their investor relations process and will disclose the details of the agreement in future announcements. Customers are encouraged to post questions related to the network outage on the Snap!VRS message board within the new interactive community website located at www.snapvrs.com/community. The Company will answer questions, and at the appropriate time, address the actions taken to ensure the Ojo network is reliable in the future.
Ojo shipments will resume in March, and Snap!VRS continues to accept new applications for a free Ojo. There is a waiting list for Ojo, as the Company has received a large number of applications. Applicants may use an alternative video phone (e.g. VP-100/200 and D-Link) to call Snap!VRS while they are waiting for an Ojo by dialing "snapvrs.tv" or "call.snapvrs.com".
Throughout the Ojo network disruption, Snap!VRS has been in business providing interpreting services 24 hours a day. The Snap!VRS network was up and interpreter staffing levels were maintained throughout the entire period. Many customers were able to place IP-based video calls using Ojo while others temporarily used an alternative video phone to call Snap!VRS.
Important Notice for Ojo Users
Before you place a call, please ensure the Ojo is connected to the Internet and reboot Ojo by disconnecting the power cord, waiting 10 seconds, and then connecting it back in again. If you have an Ojo PVP-1000 (silver model) that has been disconnected, then you may need to allow a few hours for the handset battery to recharge as well.
About Snap!VRS
Snap!VRS is a video relay service that enables people who are Deaf, Hard-of-Hearing, or Speech Impaired to improve the connection with people in their personal and business life when they use the Ojo video phone to conduct true-to-life video relay calls through qualified sign language interpreters over a high-speed Internet connection. Using Ojo, customers dial "711" and communicate with the interpreter using sign language while the interpreter simultaneously relays the comments in spoken English to the standard telephone user. To learn more about Snap!VRS, visit www.snapvrs.com.
Media Contact:
Andrew Forti
Snap!VRS, Director of Marketing
(845) 652-7104
aforti@snapvrs.com
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© 2008 Snap Telecommunications, Inc. All rights reserved. Snap!VRS is the division of Snap Telecommunications, Inc. providing video relay services. Snap Telecommunications, Inc. is a wholly-owned subsidiary of Aequus Technologies Corp. Ojo is a trademark of WorldGate Service, Inc.
